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Troubleshoot Zoom Meeting connection issues & error codes

  • Zoom error code 5000/3/4
  • Zoom error code  10410/2/3/4/5/6
  • Zoom error code  104110/11/12/14/15/16/17/18

The Zoom meeting connection issues are usually attributed to network issues or security software blocking the connection.

In this article, we have listed a couple of fixes to help you troubleshoot Zoom Meeting connection issues and error codes.

How do I fix Zoom meeting connection issues and error codes?

1. Check your firewall and proxy

1.1 Disable Windows Defender Firewall 

Zoom Meeting connection issues
  1. Click on Start and select Settings.
  2. Go to Update & Security.
  3. Select Windows Security.
  4. Under Protection Areas, click on Firewall and network protection.
  5. Click on your Active network.
  6. Turn off Windows Defender Firewall by toggling the switch.
  7. Click Yes when prompted by UAC.

1.2 Disable third-party firewall

  1. Launch your third-party antivirus or firewall application.
  2. Go to Firewall settings.
  3. Turn off the firewall temporarily.

If disabling the firewall helps you resolve the Zoom meeting connection issue, contact a network administrator to check your firewall and proxy settings.

If you are the network administrator, try reconfiguring the network firewall with correct ports and destinations. You can learn more about configuring the network firewall for Zoom here.

Stuck with Zoom isn’t configured for this account error? Here’s how we fixed it!

2.  Disable your antivirus software

Zoom Meeting connection issues
  1. Right-click on the antivirus icon in the taskbar.
  2. If you are using Avast, go to Avast Shields Control.
  3. Select Disable for 1 hour.
  4. Steps to disable antivirus may vary depending on the software.

At times, the antivirus solution installed on your computer can block outgoing connections by a third-party app. To fix the issue, disable your antivirus temporarily, launch Zoom client, and check if the connection goes through.

If the issue is resolved with the antivirus disabled, try adding the Zoom client to the whitelist or trusted applications.

2.1 Add Zoom to trusted applications (Kaspersky)

This post was written by Tashreef Shareef and was first posted to WindowsReport

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