5. Check your network on another device
If your iPhone hotspot appears in the list of available networks on your Surface Pro 4 but you can’t connect, ensure the network is working properly on another device. Also, make sure that the device has a working internet connection that could be transferred through the hotspot.
If it doesn’t work on any other devices, the problem might be with the network or hardware itself, preventing it from properly connecting to your Surface Pro.
6.Check the date and time settings
- Tap Start and select Settings.
- Select Time & language.
- Make sure the info is correct or make changes as necessary.
- Try to connect to your Wi-Fi network.
You can also check and, if needed, correct your date and time settings on your Surface Pro 4. This information can interfere with your connection if the date and time on your devices do not correspond with each other.
7. Check to see if MAC address filtering is enabled
- Select the search box in the taskbar, enter cmd, and select Command Prompt.
- At the command prompt, enter ipconfig /all.
- Tap Enter.
- Find the Physical Address. This is the MAC address for your Surface.
- Turn off MAC filtering temporarily to see if that is preventing your Surface Pro 4 from connecting to your iPhone hotspot.
- Add the MAC address of your Surface to your iPhone’s authorized list.
MAC filtering can bring up the Surface Pro 4 won’t connect to the iPhone hotspot issue. If it is turned on, change it by following the aforementioned steps.
8. Check the signal
If you have limited or no connectivity, then you may be out of the range so you need to check your signal. In the taskbar, select wireless network and check to see how many bars are lit up in the cellular icon.
If you have only one lit bar, or none, you are likely on the edge of or out of your operator’s range. To reconnect, you need to move to get back in range.
Losing wi-fi signal is easy, especially if you’re in a different room or far away from your router. The wi-fi radio-waves have a hard time passing through concrete walls, so keep that in mind.
9. Allow roaming
- Tap Start and select Settings.
- Select Network & Internet.
- Afterward, select Cellular, and look at the right side of the interface.
- Select the name of your mobile operator, then select Connect automatically.
- Select Allow Roaming.
If you are traveling outside of your mobile operator’s network coverage area and want to use an iPhone hotspot connection, make sure that roaming is turned on.
Roaming allows you to connect to the Internet even when you are away from your mobile operator’s network.
Some operators charge extra for roaming or have a different data plan with this included. Set your Surface so roaming turns on by default when you are out of your mobile operator’s range.
This summs up all the possible fixes for your issues regarding the Surface Pro 4 connection to a mobile hotspot.
Did any of these solutions help get your connection back? Share with us in the comments section below. Also, leave any other suggestions or questions that you may have and we’ll be sure to check them out.
Editor’s Note: This article was originally published in April 2018 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.
This post was written by Milan Stanojevic and was first posted to WindowsReport