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[Solved] Can’t create Recovery drive on Windows 10


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4. Disable Secure boot

  1. While your computer boots keep pressing F2 or Del to enter BIOS.
  2. Once you enter BIOS, look for the Secure boot option and disable it.
  3. After disabling this option save the changes and restart your system.

Bear in mind that you can also access BIOS by doing the following:

  1. Open the Settings app and go to Update & Security section.
    Recovery drive a problem occurred
  2. Go to Recovery tab and click the Restart now button.
    Can't create Recovery drive some files are missing
  3. When your computer restarts choose Troubleshoot > Advanced options > UEFI Firmware Settings and click the Restart button.

Secure boot is a useful feature designed to protect your PC from malicious users, but sometimes this feature can interfere with Recovery drive creation, and the only solution is to disable Secure boot.

Alternatively, you can just hold the Shift key and click the Restart button and follow the instructions above.

For more details on how to access BIOS and how to disable Secure boot, we advise you to check your motherboard manual.


5. Disable certain services from running

  1. Press Windows Key + S and enter services. Select Services from the menu.
    A problem occurred while creating the Recovery drive Windows 8
  2. Once the Services window opens you need to locate and disable Application Virtualization Client, Client Virtualization Handler and Application Virtualization Service Agent. To stop a service simply right click it and choose Stop from the menu.
    Create Recovery drive stuck

Apparently, certain services related to Microsoft Word and Excel can cause problems with Recovery drive on Windows 10, therefore you need to find and disable those services.


6. Try using a larger USB flash drive

Users reported that they are unable to create a Recovery drive in Windows 10 due to size of their USB flash drive.

According to users, after using a 32GB or larger flash drive the issue was resolved. Users reported mixed results after using a larger USB flash drive, but that doesn’t mean that you can’t try this solution out.


7. Use Command Prompt

  1. Press Windows Key + X to open Win + X menu. Now select Command Prompt (Admin).
  2. Enter diskpart and press Enter to run it. Now enter list volume and press Enter.
  3. You should see a drive that has the Recovery label assigned to it. Enter select volume X to select that volume.
  4. Once you select the volume, enter detail volume command to see the disk on which the volume is located. In our example, that’s Disk 0, but it might be different on your PC.
  5. Select the disk from Step 4. To do that, enter select disk X command and replace X with the correct number.
  6. You should see the list of all available partitions. Enter select partition X and be sure to select the recovery partition.
  7. Once you confirm that this is your recovery partition, enter exit to exit diskpart.
  8. Now enter the following command:
    • reagentc /setreimage /path \?GLOBALROOTdeviceharddisk Xpartition YRecoveryWindowsRE 
  9. Now run reagentc /enable command.
  10. Lastly, check if everything is in order by using reagentc /info command.

Many users reported that they can’t create Recovery drive on their Windows 10 PC. This can be a big problem for some users, however, you should be able to fix the problem using Command Prompt and diskpart.

This is an advanced solution, and we advise you to be extra cautious while using it. If you find it confusing, be sure to read it once again carefully. If you don’t understand how to use this solution, maybe you should try a different one.


8. Remove Windows.old

If you recently installed or updated Windows 10, it’s possible that you have Windows.old directory on your PC. If you’re not familiar, this directory holds all your files from the previous Windows installation allowing you to return to the older version of Windows if need be.

This is a great feature to have, but sometimes Windows.old directory can prevent you from creating a Recovery drive. If you can’t create Recovery drive on your PC, be sure to remove Windows.old directory from your PC.

You can do that using several different methods, but the simplest and fastest is to use CCleaner. If you’re not familiar, CCleaner is a simple software that allows you to clean up your hard drive and remove unnecessary files.


9. Convert your drive to FAT32

  1. Open This PC, locate your USB flash drive, right click it and choose Format.
    Create Recovery drive stuck
  2. Select FAT32 or exFAT as File system. Now click on Start to format your drive.
    Recovery drive not working

According to users, sometimes this problem can occur if your flash drive isn’t formatted as a FAT32 device. As you know, there are several file systems, and while NTFS offers better features that FAT32, sometimes recovery drive might need a FAT32 flash drive in order to work.

According to users, if you can’t create Recovery drive on your Windows 10 PC, you might want to format your USB flash drive as a FAT32 device.

Once the formatting process is finished, try to create the Recovery drive again.

Having a Recovery drive is useful if you want to fix problems on Windows 10, but if you can’t create a Recovery drive on Windows 10 be sure to check some of our solutions to see how to fix this problem.


FAQ: Learn more about using the Recovery drive

  • Do I need to make recovery disk for Windows 10?

If you like to be on the safe side of things then the answer is yes. A recovery disk is useful to reset or troubleshoot the computer in case of a serious software issue. If you have issues creating one, check out this detailed guide.

  • How long does it take to create a Windows 10 recovery drive?

The time depends on the size of the information being backed up. For each GB, it usually takes around 30 minutes. For faster and more reliable results, you should try out one of these third-party alternatives

  • Should I backup system files to the recovery drive?

If you tick the option to backup system files then you will be able to use the drive as a recovery option if nothing else worked. To learn more about how to use this function, check out this dedicated guide.

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Editor’s Note: This article was originally published in July 2016 and was revamped and updated in December 2020 for freshness, accuracy, and comprehensiveness.



This post was written by Milan Stanojevic and was first posted to WindowsReport

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