Errors 104101 to 104118 indicate your device failed to connect to Zoom’s servers. There are multiple causes for these errors. Perhaps your antivirus or firewall is blocking the connection. Or you’re experiencing network connection issues.
Without further ado, let’s see how you can fix Zoom errors 104101, 104102, 104103, 104104, 104105, 104106, 104110, 104111, 104112, 104113, 104114, 104115, 104116, 104117, and 104118. Remember, although this may seem like a long list of different errors, they all share the same root-cause.
Troubleshooting Zoom Errors 104101 to 104118
Check Your Network Devices and Settings
First of all, ensure your modem/router is working properly. If you haven’t unplugged it in a long time, go ahead and disconnect the power cable. Also, check if there are other devices that might be interfering with your router and remove them from that area. If you’re using an old router model, maybe it’s time for an upgrade.
On the other hand, if you’re experiencing bandwidth issues, switch to a cable connection. If that’s not possible, go to your router settings and enable a different Wi-Fi channel. Make sure you’re not in a Wi-Fi dead zone. Don’t forget to disconnect all the other devices that are using the connection.
Disable Your Firewall and Antivirus
Your firewall or antivirus might be preventing your computer from connecting to Zoom’s servers. The quickest way to test that is by simply turning off your firewall and antivirus protection. Check if your Zoom error persists.
If it’s gone, this is a pretty clear indication your antivirus/firewall was the culprit. Try whitelisting Zoom in your antivirus and firewall settings.
If you’re using Windows Defender:
- Navigate to Settings → Update & Security → Windows Security → Virus & threat protection.
- Then select Manage settings and scroll down to Exclusions.
- Select Add or remove exclusions → Add an exclusion.
- Select Zoom, and save the changes.
If you’re using Windows Firewall:
- Launch the Control Panel, type ‘firewall‘, and select Windows Defender Firewall.
- Then go to Allow an app or feature through Windows Defender Firewall.
- Click on Change Settings and scroll down to Zoom. Apply the changes.
If you’re using a different antivirus or firewall, go to your software’s official support page for further instructions.
Add Zoom.us to Your List of Trusted Websites
Marking Zoom as a trusted and secure website in your Internet settings may solve the problem.
- Go to Internet Options (type ‘internet options‘ in the Windows Search bar).
- Select the Security tab and click on Trusted Sites.
- Then hit the Sites button.
- Under Add this website to the zone, type in zoom.us and apply the changes.
Speaking of Internet Options, try setting proxy settings to auto-detect. Go to Internet options → click on the Connections tab → LAN settings → Auto-detect network settings.
- Make sure your Zoom version is up-to-date.
- Close all the redundant apps and programs running in the background. This will help you to free up more system resources and bandwidth for Zoom to use.
To conclude, any Zoom error from the 104101 to 104118 range indicates your device failed to connect to Zoom’s servers. To fix the problem, check your network settings and whitelist Zoom in your antivirus and firewall settings.
We hope you managed to bypass the problem with the help of this guide. Hit the comments below and tell us more about the Zoom error(s) you encountered so far.
This post was written by Madalina Dinita and was first posted to Technipages
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