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How to Fix Amazon Prime Video Error 6085 – Technipages

Did you know that, on average, people spend 20 hours per week streaming videos? It’s like having a part-time job. After a hectic day at work, we all want to relax a bit. What better day to do that than watching your favorite series on Amazon Prime?

Unfortunately, the service may sometimes fail to work with error code 6085 popping on the screen. The error message reads as follows: “Problem occurred: We are unable to process your request. Please try again later or contact customer support. Error code: 6085“. Let’s take a closer look at this error and explore how you can fix it.

How to Troubleshoot Amazon Prime Error 6085

First of all, check if this is a known issue. Error code 6085 usually indicates Amazon Prime’s servers are down. Maybe you’re not the only one experiencing this problem. Go to DownDetector and check if other people complained about the same problem.

Check Your Connection

Make sure your network connection is not to blame for your Amazon Prime issues. As a quick reminder, streaming video content eats up a lot of bandwidth. If you don’t have a fast and stable connection, you’re bound to experience various glitches.

  • Restart your network devices. Or unplug them if it’s been more than a week since you last did that.
  • Disconnect other devices connected to the network to free up more bandwidth for Amazon Prime.
  • Use a cable connection if that’s possible. Or go to your router’s settings and switch to a different wireless channel.
  • Disable your VPN and other privacy-focused tools.

Open a New Browser Tab

Error code 6085 usually affects the Amazon Prime app. As a quick workaround, you can launch a new browser tab, go to and continue where you left off.

If the error persists, try updating your web browser. The latest browser versions often pack new features and bug fixes for known issues. Alternatively, switch to a different browser and check if you notice any improvements.

Update Your Devices and Reinstall the App

Make sure to update all the devices you’re watching Amazon Prime videos on. Install the latest software versions and restart your devices. Check if the issue is gone.

If it continues to bug you, uninstall your Amazon Prime app. Then restart your device again and reinstall the app. If the app got corrupted, this method should fix the problem.


Amazon Prime error 6085 usually indicates the servers are down. As for the troubleshooting methods you can use, check your network connection, update the app or watch Prime in a new browser tab. If the problem persists, wait until Amazon has fixed the problem on their end. Did you find other methods to fix this error? Let us know in the comments below.

This post was written by Madalina Dinita and was first posted to Technipages

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