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How to easily fix VPN error 807 [10+ tested methods]


2. Check your firewall

If you’re getting VPN error 807, it’s possible that the issue is caused by your firewall. To fix the problem, you need to locate your VPN client in your firewall and make sure that your VPN is allowed to go through it.

If your VPN is allowed through your firewall, perhaps you should try disabling your firewall altogether. If you’re using a third-party firewall, disable it temporarily and check if that solves the problem. If you’re using Windows Firewall, you can disable it by doing the following:

  1. Press Windows Key + S and enter firewall. Choose Windows Defender Firewall from the list.
    firewall search vpn error 807
  2. When the Windows Defender Firewall window opens, in the left pane click Turn Windows Defender Firewall on or off.
    advanced firewall vpn error 807
  3. Now select Turn off Windows Defender Firewall (not recommended) for both Private and Public network settings. Click OK to save changes.
    firewall settings vpn error 807

After turning off the firewall, check if the problem is still there. If the issue doesn’t appear, it means that the problem was caused by the firewall, so be sure to turn it back on and check its settings once again and make sure that your VPN is allowed through.

4. Check your router settings

If you keep getting VPN error 807 on your PC, perhaps your router is the problem. According to users, in order to use a VPN properly, you need to have certain ports open. To do that, you need to open your router’s settings and enable the following options:

  • Port 1723 for PPTP VPN
  • Protocol 47 GRE
  • VPN Pass Through

This is a slightly advanced procedure, and in order to see how to perform it properly, be sure to check your router’s instruction manual and see how to find the required settings. Bear in mind that PPTP is required in order for VPN to work, but if you can’t enable it, you can also use SSTP protocol.

5. Clean your history, cookies, and registry

In some instances, VPN error 807 can appear due to your cookies or leftover registry entries that are interfering with your VPN. To fix this problem, users are advising to clean your registry, history, and cookies.

You can do that manually, but that might take a bit, so it’s usually better to use specialized software. CCleaner is a special application that will remove all unnecessary files and registry entries from your PC automatically. The tool is simple to use, and you should be able to remove your history, cookies and unwanted registry entries with just a couple of clicks.

Download CCleaner free edition

6. Check the login credentials

If you’re getting VPN error 807, perhaps the problem is related to your login credentials. Sometimes your credentials might not be correct, and that can lead to this and many other errors. If you’re getting this error, be sure to check your login credentials and make sure that they are correct.

In addition, check the VPN IP address and ensure that it’s correct as well.

7. Change VPN settings

If you’re getting VPN error 807 on your PC, it’s possible that VPN settings are causing this problem. To fix the issue, it’s advised that you change the VPN security settings. This is quite simple to do, and you can do it by following these steps:

  1. Open VPN Properties.
  2. Navigate to the Security
  3. Change the connection type to Point to Point Tunneling Protocol (PPTP).

After making the changes, check if the problem is still there. Some users are suggesting to use Automatic setting instead of PPTP, so you might want to try that as well.

8. Try changing the VPN address

According to users, sometimes VPN error 807 can appear due to your VPN address. To fix the problem, users are suggesting to remove http:// from the VPN address. To do that, open your VPN settings and locate your VPN address.

Now change the VPN address from


Also, be sure to remove any forward slash symbols that might be at the end of the VPN address. After making these changes, check if the problem is resolved.

9. Try connecting to different VPN locations

Sometimes this issue can be related to the server you’re trying to connect to. The server might be having some issues, so be sure to try other servers or locations and check if that solves your problem.

If you’re getting this error with all servers and locations, the issue might be related to your settings.

10. Try restarting your router

According to users, your router can sometimes cause VPN error 807 to appear. You might encounter certain glitches on your router, and if that happens, be sure to restart both your modem and your router.

To do so, press the Power button on each device and wait for a few moments. Now press the Power button again and wait for both devices to boot. Once both devices are running, check if the problem is still there.

11. Reinstall your VPN client

If you keep getting VPN error 807 on your PC, perhaps the issue is related to your VPN client. Sometimes your installation can get corrupted, and that can cause this and many other errors to appear. However, you can fix the problem simply by reinstalling your VPN client.

There are several methods that you can use, but the best one is to use uninstaller software. In case you don’t know, uninstaller software is a special application that will completely remove the selected application along with all of its files and registry entries. As a result, the application will be completely removed.

If you’re looking for a good uninstaller software, we suggest that you try out IOBit Uninstaller. Once you remove your VPN client, install it again and check if the problem is still there.

⇒ Download now IObit Uninstaller PRO free

VPN error 807 can cause many problems on your PC, but we hope that you solved this issue using one of our solutions.

FAQ: Learn more about VPN error 807

  • How do I fix a VPN error?

First, make sure you have a valid subscription and the VPN client is updated. Then you can change your VPN server and your firewall settings.

  • Why has VPN stopped working?

Numerous reasons could be related to why the VPN is not working normally as it used to. See our VPN stopped working on Windows article for a complete guide.

  • What is a vpn protocol connection error?

A VPN connection error is shown when the client was unsuccessful in its attempt to create a VPN tunnel. Check your firewall settings and make sure the client is updated.

Editor’s Note: This article was originally published in December 2018 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.

This post was written by Milan Stanojevic and was first posted to WindowsReport

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