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Lagos, Nigeria

How to Block your FirstBank Card Without Going to the Bank | Nigeria

You lost your FirstBank ATM card or even worst, it got stolen. You quickly rush to the nearest FirstBank branch so as to block it. But on getting to the bank, you meet a long queue of people waiting to be attended to by the next available customer service.

This is the dilemma most Nigerian who have lost their ATM cards faces. But thankfully, going to the nearest FirstBank branch is not the only option you have when it comes to blocking your lost or stolen card.

Here is perhaps your best option.

Block Your FirstBank ATM Card using FirstContact

FirstContact is an automated self-care service from FirstBank. You can use it to do many things and blocking your stolen or lost ATM card is one of those things.

To block your FirstBank ATM card using FirstContact, do the following:

  • Call the FirstContact on either 07080625000, or 014485500, or 0700-FIRSTCONTACT.
    It is recommended to call using the phone number associated with your account. However, if it is not available at the moment, you can use any other number.
  • Follow the prompt and the select option 2 to block the card.

Block Stolen or Lost FirstBank ATM Card using SMS

Using the FirstContact option discussed above will cost you a considerable amount of airtime, because FirstContact is not a toll-free number.

So, if you do not have enough at the moment to spend on airtime, you have to option to use SMS which will only cost you ₦ 4. To use this option, do the following:

  • Send BLOCK to 30012 as a text message.

Note, the phone number you use to send the SMS should be the one associated with your FirstBank account.

Block your FirstBank Card using the Mobile App.

If you do not have airtime to either call or send text message, you still have one more option. This is using the FirstBank Mobile App. However, you will need internet connection for this.

  • Open the First Bank mobile app (First Mobile) on your phone or device.
  • Tap on Option.
  • Then on Card Services and select your card type.
  • Click on Hotlist Card and follow the onscreen instructions.

From this article, you have learnt about 3 alternative ways of blocking your lost FirstBank ATM cards. Using of the options above will result in an instant blocking of the stolen or lost card.

So, choose the one you feel comfortable using.

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