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FIX: Xbox One wireless controller doesn’t work

This problem is complex so we also have another guide to fix the Xbox One controller if it doesn’t get recognized in Windows 10.

Speaking of Xbox controllers, if you use an Xbox 360 controller and you can’t get it to work, we have a dedicated troubleshooting guide for this problem as well. Follow the steps listed in the respective article to get your controller back on track.

What can I do if the Xbox One controller doesn’t work on PC?

1. Make sure you set up your Xbox One controller correctly

For Windows users, usually, all you need to do is plug connect your Xbox One controller to your PC through a micro USB cable. Windows 10 will automatically download the drivers for the controller.

You also do not have to worry about installing the drivers as Windows will do that also. However, if Windows is not automatically installing your drivers then you will need to update them manually. The next fix will show you how to update drivers for Xbox One controllers.

2. Update drivers for Xbox One controller

  1. Press the Windows key + R together at the same time on your keyboard and type in devmgmt.msc.
  2. This should open the Device Manager, which will look like the picture below.
  3. Locate a section labeled Microsoft Xbox One Controller.
  4. Expand the section, then right-click on the subsection with the same label.
  5. A list should appear as you right-click. Click on Update Driver Software. 
  6. Choose the option that will automatically update your driver software.

Out of date drivers is probably the most common cause of this issue. Fortunately, it is easy enough to update your drivers by using the steps above.

You can of course alternatively browse your computer for driver software if you know what you are doing. This option can ensure you have the correct update. However, usually, the automatic update will work perfectly fine.

3. Change faulty hardware

This may seem like a no-brainer, but it is astonishing how many users forget that their hardware could be causing connectivity issues. If you are unsure whether or not your cable or controller is working, then you can bring it to a computer store to get it tested.

Also, try unplugging and plugging it back in. You’d be surprised how many times that can work.

If you are using wireless controllers then you will want to check if the batteries need changing or recharging. Also, if you can, try using a different Xbox One controller. This can help you identify whether or not the problem has to do with your controller.

4. Using the troubleshooting feature

  1. Type troubleshooting in the Search box and click on the Troubleshoot settings feature from the results.
  2. Locate the section called Hardware and Devices.
  3. Click on Run the troubleshoot under that section. Windows will then automatically scan your hardware for any possible malfunctions and errors.

5. Reinstall while disabling antivirus programs

  1. Turn off both Windows Firewall and any antivirus programs you may have on.
  2. Delete your drivers.
  3. Restart your computer.
  4. Install the drivers again.
  5. Turn your antivirus programs back on.

When users install the drivers of the Xbox One controllers on their PCs, sometimes the firewall and antivirus applications on that computer can prevent the drivers from being installed correctly.

This post was written by Radu Tyrsina and was first posted to WindowsReport

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