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FIX: Xbox One headset not working [Full Guide] • Xbox Guides

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The mic is very quiet on Xbox One? Don’t worry, we’ve got the right solution for you.


6. Update firmware

To fix Xbox One headset not working, your controller’s firmware needs updating in order to be compatible with the headset’s adapter.

When your controller is updated with the latest software, you get full use of the headset adapter capabilities, including important controller improvements.

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Updating can be done wirelessly, via USB, or via your PC.

6.1. Update firmware wirelessly

  1. Sign in to Xbox Live on your Xbox One console and install the latest system update if prompted.
    • If you have a stereo headset adapter, plug it into the bottom of your controller so it can also get updates.
  2. If you’re using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).
  3. Open the guide.
  4. Select System.
  5. Select Kinect & devices.
  6. Select Devices & accessories.

  7. Select the controller you want to update.
  8. Select Device info.
  9. Select the Firmware version box.
  10. Select Continue and let your Xbox one update the controller.

Xbox One won’t update? Take a look at this guide to fix the problem easily.


6.2. Update firmware via USB

If your controller can only be updated via USB do the following:

  1. Sign in to Xbox Live on your Xbox One console and install the latest system update if prompted
  2. If you have one, plug the stereo headset adapter into the bottom of your controller so it can also get updates.
    • If you’re using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).
  3. Plug the big end of the included USB cable into the port on the left side of the console,
  4. Plug the small end into the top of the controller.
  5. Instructions to install the update will appear. If instructions to install the update don’t automatically appear, you can start the process manually by opening the guide then select SystemKinect & devices > Devices & accessories> controller you want to update.
  6. Select Device info
  7. Select the Firmware version box
  8. Select Continue.
  9. Press the Xbox button on the wireless controller to turn it on. Your controller is now up to date, and you’re ready to use your Xbox One Stereo Headset Adapter.

6.3. Update firmware via PC using Xbox Accessories app

  1. Search for Xbox Accessories and launch the Xbox Accessories app.
  2. Connect your Xbox One Wireless Controller using a USB cable or the Xbox Wireless Adapter for Windows. You’ll be prompted to update to Windows 10 if you’ve not yet done so.
  3. When the controller is connected, you’ll see the message Update Required if an update is mandatory.
  4. Install the update. You can also go to Device Info to check for an update

Can’t troubleshoot your Xbox One wireless controller? Count on us to solve the problem.


7. Check the chat mixer

  1. Open your Settings.
  2. Then, go to General and select Volume and audio output.
  3. Make sure your Headset audio is set to Stereo uncompressed.
  4. Under Party chat output make sure you have Headphones & speakers selected.
  5. Go to Chat mixer.
  6. From the options, use the slider for the Chat Mixer and slide it to the middle so that other sounds aren’t muted.

If you’re unable to hear other people, check the chat mixer from the Xbox One settings on the left sidebar menu.


8. Replace your peripherics

Replace your controller

If you’ve followed these troubleshooting steps but your chat headset still doesn’t work, it may need to be replaced. You can order a replacement, through Device Support on Xbox site.

Replace your headset

If you cannot get to a clean fix of this issue, we recommend you to change your headset.

We recommend you Razer Kraken Pro V2. It has a smooth design that will maintain your comfort level during game sessions due to its full-ear coverage.

It will also give you a full audio experience from its neodymium magnets.

You will also have a retractable microphone at your disposal as well as in-line remote controls. Razer Kraken Pro V2 can be found and ordered on Amazon from the link below.

  • Lightweight
  • Comfortable
  • Slick design with premium components
  • Long cable
  • Good microphone
  • The ear cups need some adjustments
  • Microphone volume needs to be adjusted as well

Were you able to get your Xbox One headset working again using any of these solutions? Let us know by leaving a comment in the section below.

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This post was written by Milan Stanojevic and was first posted to WindowsReport

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