5. Use Command Prompt to delete the problematic file
- Open the Start Menu, click the Power button, hold Shift on your keyboard , and click the Restart option.
- Select Troubleshoot and select Advanced options.
- Next, choose Command Prompt.
- Write and enter the following lines:
attrib -s -r -h DXGMMS1.sys /s
del DXGMMS1.sys /s /q
- Close Command Prompt and try to start Windows 10 again.
This solution requires you to find and delete the problematic file. Since you’ll be removing a Windows 10 file, you might experience stability issues or in the worst-case scenario prevent Windows 10 from starting.
Before you try this solution, you might want to back up important files and prepare Windows 10 installation media so you can perform a reinstall if you’re unable to boot.
Users reported that this solution worked for them, but keep in mind that this solution has certain risks associated with it.
6. Delete HID mouse from Device Manager
- Press Windows Key + X and choose Device Manger.
- Go to View menu and select Show hidden devices.
- Expand Mice and other pointing devices section. You should see several HID-compliant mouse devices available.
- Right-click each device and choose Uninstall from the menu.
- When the confirmation menu appears, click OK.
- Repeat these steps until you remove all HID-compliant mouse devices from your PC.
- Unplug your mouse and restart your PC.
- When the PC restarts, connect the mouse again. Windows 10 will automatically find and install the new drivers for it.
Few users reported that this solution worked for them, so we advise you to try it out on your PC and check if it solves your problem.
7. Disable your audio controller
- Open Device Manager.
- Expand the Display Adapters section and double-click your graphics card.
- Go to the Details tab and select Hardware Ids in the Property menu.
- Write down the Value section because you’ll need it later.
- Expand the System devices section in Device Manager and double click the High Definition Audio Controller.
- Go to the Details tab and select Hardware Ids from the Property menu.
- Check the device’s Value section. If this device has the same values as your graphics card in Step 4, you need to disable this device. To do that, just right-click the device and choose Disable from the menu.
If you have multiple High Definition Audio Controllers, you need to check each of them and disable the one that has the same values as your graphics card.
8. Change the TdrDelay value in your registry
- Press Windows Key + R and enter regedit.
- Press Enter or click OK.
- When Registry Editor opens, navigate to:
- In the right pane, look for TdrDelay value. If this value isn’t available, you need to create it.
- Right-click the empty space in the right pane and choose New and select DWORD (32-bit).
- Enter TdrDelay as the name of the new value.
- Double click TdrDelay and set Base as Decimal and Value data to 10.
- Click OK to save changes.
- Close Registry Editor.
By changing the TdrDelay value, your graphics card will reset only if the driver doesn’t respond after 10 seconds. By making these changes you will prevent the dxgmms2.sys error from appearing.
9. Delete all USB devices and update your chipset drivers
- Open Device Manager.
- When Device Manager opens, go to View menu and make sure that Show hidden devices option is checked.
- Expand the Universal Serial Bus controllers section.
- Uninstall all devices from this section.
- Unplug all USB devices from your PC and restart it.
After doing that, you need to visit your motherboard manufacturer’s website and download and install the latest driver for your chipset to fix this error.
10. Use –disable-gpu parameter
- Right-click on Chrome and choose Properties from the menu.
- Go to the Shortcut tab and locate Target field.
- In the Target field add disable-gpu at the end.
- Click Apply and OK to save changes.
- After doing that, start the Chrome using the same shortcut.
Although this solution will fix dxgmm2s.sys error, we have to mention that you need to use this shortcut every time you want to start Chrome.
11. Update Bluestacks
Bluestacks is a popular Android emulator for PC that allows you to run Android applications. This tool is quite useful, but it can also cause dxgmm2s.sys error to appear.
If you have Bluestacks installed and you use it often, you might want to update it to the latest version and check if that fixes the problem.
If the problem still persists, we suggest that you completely remove Bluestacks software from your PC and check if that helps.
Few users reported that this issue occurs if Bluestacks software is running, so it’s most likely that your graphics card driver or your hardware isn’t fully compatible with this software.
You can also think at using another great emulator. We recommend you to try any of these best android emulators for Windows 10.
12. Uninstall Windows updates
- Press Windows Key + I to open the Settings app.
- Once the Settings app opens, navigate to Update & security section.
- Go to Windows Update tab and click on Update history.
- Click on Uninstall updates.
- A list of installed updates will now appear.
- Select the problematic update that you want to remove and click the Uninstall button.
- After removing the update, restart your PC.
Usually, Microsoft is frequently releasing new updates through Windows Update in order to address hardware and software issues, but sometimes an update can cause BSoD errors.
Update errors in Windows 10? Use any of these best tools to repair your Windows 10 computer.
13. Check for hardware problems
Windows 10 dxgmms2.sys error is a Blue Screen of Death error, and these types of errors are often caused by hardware problems.
If you’re getting this error, it’s quite possible that you have a hardware issue that is causing the error to appear.
According to users, this problem can be caused by your graphics card or motherboard, so if you have this error, you might want to replace your graphics card or motherboard.
Components such as your CPU can also cause this problem, so be sure to check if your CPU is properly connected. Users reported that resetting their CPU fixed this problem, so be sure to try that as well.
According to some users, you can also fix this problem by connecting your monitor to a different DVI port, so if you have two DVI ports on your graphics card be sure to try that.
Lastly, the issue can be related to your power supply, so you might want to try replacing it. If your PC is still under warranty, we suggest that you take it to the official repair center.
Blue screens can have various other causes. If you want to learn more about this, take a look at our guide including the most common causes for BSoD.
Blue Screen of Death errors can be quite serious, and if you’re having Windows 10 dxgmms2.sys error on your PC, be sure to try some of our solutions.
If you have additional suggestions or recommendations, please let us know in the comments section below.
This post was written by Milan Stanojevic and was first posted to WindowsReport