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Fix Windows 10 Anniversary Update black screen issues

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Many users are reporting they can’t use their machines after installing the Anniversary Update due to an error displaying a black screen and circular motion with white dots.

Unlike other users, they can download the Windows 10 version 1607 package and install it on their computers, but once installation is complete, their machines stall and display a black screen with white dots.

Users are complaining about black screens and circular motion with white dots after Anniversary Update:

It ran the installation file and downloaded the updates and i can see the percentage download til it got to 100 percent.  Then it told me to restart my computer.

After restarting, it came to a black screen but i can see it was in processing mode with a circular motion with white dots over and over.  I left the computer on for the next four hours and nothing happened.  It still had a circular motion with white dots like it was processing. [..]

However i tried restarting my computer after this and my computer went back to the black screen and circular motion with white dots again.  It wouldn’t go to the desktop.

It appears that this error occurs because the graphics card driver is not compatible with the Anniversary Update version.

So far, all the users impacted by this problem had to roll back the their previous Windows versions to be able to use their computers.

The black screen issue doesn’t affect only old computers, newer ones, such as the HP Envy Phoenix 850-150qe are also plagued.


How can I fix black screen issues in Anniversary Update?

1. Unplug external devices

Ideally, unplug all external devices when installing the Anniversary Update. If you have already installed the update, unplug all your devices, and then plug them in one at a time as you restart the computer.

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This post was written by Madalina Dinita and was first posted to WindowsReport



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