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FIX: VPN error 809 on Windows 10


  1. Type services in the search box
  2. Click on Services from search results
  3. Find Xbox Live Networking Services and disable it
  4. Check if your VPN connection works and if the error 809 disappears

If your anti-malware solution is not compatible with Windows 10, it could break down your IPsec connections.

So you should temporarily disable it to see if it’s the root of VPN error 809.

Discover more about how to bypass VPN blocks on Windows 10 PC.

  1. Click Start and select Settings
  2. Select Network and Internet
  3. Click VPN on the left pane
  4. Click Add a VPN connection and use the following:
    • For VPN provider, use Windows (built-in)
    • For Connection Name, write anything you like as this will be shown on the interface
    • For Server name or address, write the external hostname of your VPN
    • For VPN type, choose L2TP/IPsec
    • For Type of sign-in info, select Username and password
  5. Select Change adapter options
  6. Right-click the connection you created and select Properties
  7. Under the Security tab, click Advanced Settings
  8. Click Use pre-shared key
  9. Enter the PSK and click OK
  10. Set Data encryption to Maximum Strength
  11. Under Authentication, select Allow these protocols
  12. Tick the PAP box only
  13. Restart your computer

In conclusion, you should be able to fix the VPN error 809 on your Windows 10 PC by opening ports in your firewall or router.

You can also make a tiny modification to your system registry and check PAP settings when creating the VPN connection.

However, the surest way to get rid of VPN errors is by using a native VPN app for Windows instead of setting up a manual VPN connection.

And we can’t think of a more suited VPN provider than Private Internet Access (buy here).

Editor’s Note: This article was originally published in July 2018 and was revamped and updated in December 2020 for freshness, accuracy, and comprehensiveness.



This post was written by Milan Stanojevic and was first posted to WindowsReport

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