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Fix: VPN error 800: Error connecting to server


How to fix VPN server error 800 on Windows 10?

Solution 1 – Recreate your VPN connection or use a VPN tool

  1. Press Windows Key + I to open the Settings app.
  2. When the Settings app opens, navigate to the Network & Internet section. Now select VPN from the menu on the left.
  3. Locate your VPN connection in the VPN section. Select the connection and click the Remove button.
  4. Now click the Add a VPN connection button and enter the necessary information to set up a new VPN connection.

According to users, Connection failed with error 800 message can appear due to problems with your VPN connection. To fix these problems, some users are suggesting to recreate your connection.

After creating a new VPN connection try to connect to it and check if the problem is resolved.PIA is connected to Netherlands

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Solution 2 – Check your VPN IP address, username, and password

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, go to Network & Internet section. Now select VPN from the menu on the left.
  3. In VPN section select your VPN connection and click the Advanced options button.
  4. You should now see some basic information regarding your VPN. Click the Edit button.
  5. Make the desired changes and check if your VPN is properly configured.

Connection failed with error 800 message can appear if your VPN configuration isn’t correct. This can occur if your VPN IP address, username or password aren’t correct. If you want to check your VPN configuration, you can do that by following the steps above.

It’s important to mention that your VPN address can’t have http:// or / in its name, so be sure to remove it. For example, change the http://yourvpnaddress.com to yourvpnaddress.com. After making the necessary changes, try to connect to your VPN connection again.

Solution 3 – Check your router and firewall settings

  1. Press Windows Key + S and enter firewall. Choose Windows Firewall from the list.
  2. In the menu on the left select Turn Windows Firewall on or off.
    Windows Firewall
  3. Select Turn off Windows Firewall (not recommended) in both Private network settings and Public network settings sections. Click OK to save changes.
    Customizing settings in Firewall

If you’re getting Connection failed with error 800 message, we advise you to check your router and firewall settings. According to users, you need to allow for PPTP and/or VPN to pass through TCP Port 1723.

In addition, GRE Protocol 47 must be opened for PPTP VPN connection. After making those changes, check if the problem is resolved.



This post was written by Milan Stanojevic and was first posted to WindowsReport



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