Lagos, Nigeria

FIX: Sorry, we’re having trouble with the home location Hulu

don't use free VPN

Hulu is able to identify your home network by your IP address. If you have a VPN or proxy server enabled on your desktop, laptop or tablet, make sure to turn it off before attempting to connect to Hulu.

If you have previously installed a VPN client on your router, you have to also deactivate it.

If you’re living in a country with Hulu access but wish to continue using a VPN for online privacy, get a VPN that supports split tunneling mode.

It allows you to redirect network traffic to the VPN and to the public Internet at the same time.

When it comes to Hulu, you can divert your web browser to the public Internet. And you can use another browser for securely navigating the web through the VPN.

enable PIA split tunneling for Google Chrome
  1. Sign up for a VPN subscription (we recommend PIA)
  2. Download and install the VPN client for desktop
  3. Launch PIA and access the Settings area
  4. Go to Network and enable Split Tunnel
  5. Click Add Application
  6. Select a web browser that you will use to watch Hulu

From this point on, your web browser will not connect to the VPN. But you can use any other web browser and software applications, including torrenting clients.

We recommend Private Internet Access because it has not only split tunneling mode but also other advanced cool features.

More about PIA:

  • Kill switch and exclusive DNS
  • Unblock Netflix US, Peacock, HBO Max, others
  • No logs or leaks
  • 24/7 live chat support
  • 30-day money-back guarantee (no free trial)
  • Pay with a credit card, PayPal, crypto
Private Internet Access

Private Internet Access

Set up split tunneling in PIA so that you can to protect your online privacy while watching Hulu.

If you set your home location on the Hulu account page and then switched Internet service providers, it means that you have a new IP address.

There’s nothing else you can do besides registering a new home network on Hulu.

However, if you have a dynamic IP address, then it regularly changes, resulting in the Sorry, we’re having trouble loading your home location error on Hulu.

In some cases, it’s possible to set a static IP on a Windows PC. Otherwise, get in touch with your ISP to see about using a static IP address.


To recap, you can fix the Sorry, we’re having trouble with your home location error on Hulu by connecting to the home network you registered with the streaming service.

You must also disable any VPN, proxy or similar tool that changes your IP address, as well as contact your ISP if you have a dynamic IP address, in order to request a static IP.

If you’re a privay-concerned user who’s not comfortable with disabling their VPN for any reason, get a VPN service that supports split tunneling mode.

And we can’t think of a better option than Private Internet Access (buy here).

Editor’s Note: This article was originally published in June 2019 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.

This post was written by Elena Constantinescu and was first posted to WindowsReport

Tags: , ,

%d bloggers like this: