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Fix Skype: Can’t Receive Incoming Calls on PC – Technipages

Incoming Skype calls may sometimes fail to go through. When this happens, users get a notification informing them they missed a call. Agreed, this issue is really frustrating because Skype is on, and you’re logged in, yet you can’t receive incoming calls. Let’s explore how you can troubleshoot this problem on Skype for Windows 10.

Can’t Receive Incoming Skype Calls on Windows 10

⇒ Note: If you can’t receive calls from anyone, check the Skype service status. Maybe this is a known issue. If all the services are up and running, continue with the troubleshooting steps below.

Check Your Number

Keep in mind that if you’re not logged in to your Skype account, incoming calls will ring busy. The call may also land in your voicemail if you already enabled this option.

Be sure that you are signed into the correct Skype account and verify your Skype number.

Update Skype

Make sure you’re running the latest version of Skype on your device. Certain app features may not work properly on outdated app versions.

update skype

Check Your Credit

In case you forwarded your Skype calls to a phone number, be sure to have enough Skype Credit to cover the cost of the forwarded calls.

Check Your Settings

If you enabled Focus Assist aka Quiet Hours, turn off the option and check if the calls get through now. Go to SettingsSystemFocus Assist and disable this feature.

windows 10 focus assist settings

Skype has a built-in privacy option that allows you to block calls from people who are not on your contact list. When you get a call from someone who isn’t on your contact list, the call won’t ring. Instead, Skype will display a missed call notification.

Go to Skype Settings and select Calling. Locate the option that says “Only allow calls from contacts to ring on this device‘. Toggle it off.

only allow skype calls from contacts to ring on this device


To sum up, incoming Skype calls not going through may indicate the service is temporarily unavailable or there’s something wrong with your app settings. Check if your current settings are blocking Skype calls and notifications during certain hours. Or maybe your Skype privacy settings are blocking calls from people who are not on your contact list.

Do let us know if you managed to fix the problem. Drop us a comment below.

This post was written by Madalina Dinita and was first posted to Technipages

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