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Fix: OnePlus Message Expired or Not Available – Technipages

Messaging and voice-over-IP apps such as WhatsApp, Signal, or Telegram are top-rated among Android users. But the good old text messages are not dead yet. Many people still use them, especially when they encounter network problems.

Well, your Android device may sometimes display a mysterious “Message expired or not available” error when you try to check your text messages. If you’re experiencing this problem on your OnePlus device, follow the troubleshooting solutions below.

How Do I Get Rid of “Message Expired or Not Available”?

Clear the Messages App Cache

Clearing your app cache will flush out any temporary files that might be preventing the Messages app from displaying recent text messages and MMS.

  1. Navigate to Settings, select Apps and notifications.
  2. Then tap Messages, and go to Storage and cache.oneplus messages app storage and cache
  3. Tap Clear Cache. Check if the problem persists, and if it does, hit the Clear Data option as well.oneplus messages app clear cache
  4. Exit all your apps, restart your device, and recheck your text messages.

Replace the SIM Card

Several users confirmed they solved this problem by replacing their SIM cards. If it’s an old card, maybe it got damaged, and your OnePlus device cannot read the card information. However, some users complained the issue came back a few weeks after they had replaced their SIM cards. Hopefully, you won’t experience the same problem.

Check Your APN Settings

Check your APN settings and make sure you’re using the settings recommended by your carrier. For more information, visit your carrier’s support page.

Alternatively, you can contact your carrier’s support service for further help.

Enable MMS Download When Roaming

Other users said that enabling MMS auto-download when roaming did the trick for them.

  1. So, launch the Messages app, navigate to Settings.
  2. Then enable the Auto-download MMS when roaming option. On some OnePlus models, you’ll have to Automatically retrieve MMS when roaming.oneplus retrieve MMS when roaming
  3. Check if you can now receive text messages and MMS.

Reset Your OnePlus Phone

reset oneplus phone

If the issue persists, go to Settings, select System, and tap Reset Options. Try resetting your WiFi, mobile, & Bluetooth settings first and check the results. Then tap Reset app preferences and check if the Messages app is working properly.

As a last resort, perform a factory reset. Do keep in mind that this action will wipe out all the data stored on your device. Don’t forget to backup important data before you reset your device.


If the “Message expired, or not available” error prevents you from reading your text messages or MMS, clear the Messages app cache and restart your phone. Additionally, go to your carrier’s support page and make sure you’re using the correct APN settings. If the issue persists, reset your device.

How often do you get the “Message expired or not available” error on your OnePlus device? Did you find other solutions to fix this issue? Let us know in the comments below.

This post was written by Madalina Dinita and was first posted to Technipages

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