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Fix Microsoft Teams: Sorry, We Couldn’t Connect You – Technipages

Microsoft Teams may sometimes fail to connect you to an audio or video meeting. The app may also display an error message that says, “Sorry, we couldn’t connect you.” And that’s exactly the topic that we want to cover in this troubleshooting guide.

How to Fix “Sorry, We Couldn’t Connect You” Teams Error

Quick Fixes

  • Sign out of your Teams account and sign back in again.
  • If this issue occurs on the desktop app, try to join the meeting using Teams for Web (use Chrome or Edge) or the Mobile app.
  • Close all the other apps and programs running in the background, including your VPN. Some of them might be interfering with Teams.
  • Update your Teams desktop app and install the latest OS version on your computer.

Check Your Connection

This error message usually indicates the request has timed out. In other words, the Microsoft Teams servers could not respond to your connection request promptly.

Here’s what you can do about this issue:

  • Disconnect other devices using the Internet connection to free up more bandwidth for Teams.
  • If you’re using a wireless connection, switch to a cable connection. Or use a different connection such as a mobile hotspot.
  • Unplug your network devices to refresh the connection and clear temporary files.

Use System Speakers

Several users could fix this problem by setting the computer’s built-in speakers as the default audio device for Teams. You can then revert the settings and instruct Teams to use the Bluetooth speakers again.

  1. To change your audio settings, go to Teams Settings and click on Devices.
  2. Under Audio devices, select your system’s built-in speakers. microsoft teams audio devices settings
  3. Try to connect to the problematic meeting.
  4. If you can successfully join the meeting, you can tweak your audio settings again and switch back to your Bluetooth speakers or headphones.

As a quick reminder, many users also complained about Teams randomly disconnecting Bluetooth headphones. It appears that Bluetooth audio devices may sometimes cause a wide range of glitches on Teams.

Clear the App Cache

Cache files could be preventing the desktop app from connecting or syncing to the servers.

  1. Exit the Microsoft Teams desktop client completely. Right-click the Teams icon in the taskbar and select Quit.
  2. Then type %appdata%Microsoftteams in the Windows Search bar and hit teams cache folder
  3. Remove all the files from the directory and restart Teams.


If Microsoft Teams fails to connect you to an audio or video meeting, ensure your network connection is stable. Clearing the app cache and setting your computer’s speakers as the default audio devices should also help. Did you manage to troubleshoot your Teams connection problem? Let us know in the comments below.

This post was written by Madalina Dinita and was first posted to Technipages

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