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FIX: Microsoft Surface blue screen issues [Detailed Guide]


The app will scan your computer for damaged, corrupted or missing files and replace them or restore them according to case, thus making sure your PC runs smoothly.

Restoro repair

Restoro is powered by an online database that features the latest functional system files for Windows 10 PCs, allowing you to easily replace any elements that can cause a BSoD error.

This software can also help you by creating a restore point before starting the repairs, enabling you to easily restore the previous version of your system if something goes wrong.

This is how you can fix registry errors using Restoro:

  1. Download and install Restoro.
  2. Launch the application.
  3. Wait for the software to identify stability issues and possible corrupted files.
  4. Press Start Repair.
  5. Restart your PC for all the changes to take effect.

As soon as the fixing process is completed, your PC should work without problems, and you will not have to worry about BSoD errors or slow response times ever again.

Get Restoro

Disclaimer: This program needs to be upgraded from the free version in order to perform some specific actions.


3. Enter Safe Mode

  1. Open the Settings app. You can do so instantly by using Windows Key + I shortcut.
  2. Navigate to Update & Security section when Settings app opens.
    Surface Pro blue screen of death
  3. Choose Recovery from the left pane.
  4. In the right pane, click the Restart now button.
    Surface Book BSOD
    • You should now see a list of options.
  5. Select Troubleshoot > Advanced options > Startup Settings.
  6. Now click the Restart button.
  7. After your PC restarts, you’ll see a list of options. Select the version of Safe Mode that you want to use by pressing the appropriate keyboard key.

If you’re getting BSOD after the Surface firmware update, you might be able to fix the problem simply by entering Safe Mode.

Note: In case you don’t know, Safe Mode is a special segment of Windows that runs with default settings and drivers, so it’s perfect for troubleshooting.

After you enter Safe Mode, you should be able to troubleshoot the issue. If you can’t boot to Windows at all due to the BSOD, you can enter Safe Mode by doing the following:

  1. Let your PC restart a few times during the boot sequence. If you want, you can restart it manually as well.
  2. Now you’ll see a list of options, like in Step 3 above. Just follow the same instructions and you’ll enter Safe Mode.

Both methods are just as effective, and you can use either of them.


4. Update your video card drivers

  1. Press the Windows Key + S and search for Device Manager.
  2. Press Enter, then expand your Display adapters section.
  3. Select your GPU, then right-click on it.
  4. Next, select Update driver.
  5. Follow the instructions on the screen.
  6. Let windows update the drivers.

According to users, your drivers can sometimes cause BSOD after the Surface firmware update, and in order to fix it, it’s advised that you update your drivers.

To do that, simply visit your graphics card manufacturer and download the latest drivers for your model, or use the Device Manager.

This can sometimes be a complicated task, especially if you don’t know how to find the model of your graphics card, or if you have other outdated drivers on your system.

Several users are also suggesting to completely remove your graphics card driver before installing the latest drivers.

You can do that from Device Manager, but you can also use tools such as Display Driver Uninstaller to completely remove your drivers.

Once you remove the driver, restart your PC and the default driver will be installed. After doing that, you can update your driver if you want and check if that solves your problem.

Update drivers automatically

However, you can easily update them by using third-party software. This tool will automatically update all your drivers, so if you don’t want to search for drivers manually, be sure to try this tool.

You won’t have to worry about installing the wrong drivers again, thanks to this tool. So be sure to use it since it gets constantly updated with newer driver versions.

Get DriverFix


5. Remove the DisplayLink driver

If you’re getting BSOD after the Surface firmware update, it’s possible that your DisplayLink drivers are causing the issue.

It seems that DisplayLink drivers aren’t fully compatible with Intel drivers, and that is causing the problem to appear.

To fix the problem, be sure to remove DisplayLink drivers from your PC and check if that solves your problem.

Several users reported that the issue was fixed for them after removing the DisplayLink drivers, so we advise you to try that.


5. Perform a System Restore

  1. Press Windows Key + S and type system restore.
  2. Now choose Create a restore point from the menu.
  3. Click the System Restore button in System Properties window.
  4. When System Restore window opens, click Next to proceed.
  5. Check Show more restore points option, if it’s available. Select the desired restore point and click Next.
  6. Follow the instructions on the screen to restore your PC.

If you keep getting BSOD after the Surface firmware update, you might be able to fix the issue simply by performing a System Restore.

System Restore will revert any recent changes and fix various issues along the way. After your PC is restored, check if the problem is still there.


Having trouble with the System Restore? Fix them with our dedicated article.


6. Disable Windows Hello

  1. Open the Settings app and go to Accounts.
    Surface Pro 3 blue screen at startup
  2. Select Sign-in options from the menu on the left. In the right pane locate Windows Hello and click the Remove button.

Windows Hello is a security feature that allows you to sign in to your PC using your fingerprint or by using facial recognition. This is a great security feature, but sometimes this feature can cause issues to appear.

According to users, Windows Hello is the cause for BSOD after the Surface firmware update, and in order to fix this problem, it’s advised to disable Windows Hello.

Once you disable Windows Hello, the problem with BSOD should be resolved.

We can only hope that this guide was of use to you. Microsoft Surface is a great device, but many users complain about getting a BSOD after a firmware update and not only.

Keep in mind that when it comes to blue screen errors, the solutions above may be applied to all the common problems reported for Surface devices:

  • Surface Pro blue screen  – There are many reasons for this error and sometimes the cause might be just a single file. To fix it, you just need to find the problematic file and run a quick command in Command Prompt.
  • Surface Pro 4 blue screen – This problem can occur right on startup or in the middle of the process. Once more, use Command Prompt.
  • Surface Go blue screen after update –  This problem can occur on Surface Go as well. If you encounter it, try updating your graphics card drivers or access Safe Mode.
  • Surface Pro 3 blue screen after update – Once again, you know what’s your best bet. Safe Mode alone won’t fix the problem, but it will allow you to investigate the issue. Moreover, there’s a chance that your DisplayLink drivers are causing this problem.
  • BSOD Surface firmware critical process died – Usually, a BSOD error will be followed by an error message. To see how to fix the problem, you’ll have to do a bit of research and see what does the error message means.
  • Surface Book BSOD – BSOD errors can appear on Surface Book as well. If you encounter such an error, try using the solutions from this article.

Make sure you give us any feedback regarding the subject in the comment section below after you’ve tried out our solutions.



This post was written by Madalina Dinita and was first posted to WindowsReport

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