Temporarily turn off your firewall and antivirus solution and try connecting to an ExpressVPN server again.
If the connection is successful, it means that your firewall, anti-malware tool, or both are blocking VPN traffic.
The permanent solution is to explore the settings of your firewall and antivirus application in order to make an exception for ExpressVPN.
If the previous resolutions won’t help, then remove ExpressVPN from your computer and set it up again.
Besides the VPN app, you will be also reinstalling the TAP drivers responsible for creating the secure tunnel every time you attempt to connect to a VPN server.
- Click the hamburger menu (≡)
- Go to Help & Support and select Diagnostic Information
- Click Contact Support
- Enter detailed information about the problem
- Check the box for Include details about recent connection errors or Include diagnostic information
- Sit back and relax until you receive feedback via email
If you’re not experienced enough to troubleshoot errors mentioned in the diagnostic files, then it’s time to contact the support team.
There might be a serious error with the ExpressVPN package which can only be resolved by its makers.
If you keep receiving errors from ExpressVPN no matter what you try, consider switching to another premium VPN solution, such as Private Internet Access.
PIA has an impressive network of more than 22,500 VPN and proxy servers in 98 locations and 77 countries.
In addition to OpenVPN with up to 256-bit military-grade encryption, you can try the newer WireGuard protocol, which is faster.
And, if you purchased ExpressVPN within the last month, you shouldn’t have a problem with changing VPN providers since it offers a no-questions-asked 30-day money-back guarantee.
Plus, Private Internet Access is a lot cheaper than ExpressVPN.
More about PIA:
- Kill switch, port forwarding, and exclusive DNS servers
- Unblock Netflix US, HBO Max, and other streaming services
- Protect up to 10 devices using the same account
- 24/7 live chat support
- 30-day money-back guarantee (no free trial)
Private Internet Access
If you got tired of dealing with ExpressVPN connection issues, consider switching to Private Internet Access, which is cheaper.
To recap, if ExpressVPN is not connecting to the Internet after the app updates itself, get started by checking the quality of your Internet connection.
You can also try to connect to another ExpressVPN, use a different VPN protocol, and reinstall ExpressVPN and its network adapters.
If that doesn’t work either, it’s time to contact the ExpressVPN support team and send diagnostic files for troubleshooting.
However, if you’re thinking of switching VPN providers, consider using Private Internet Access (buy here). It’s just as reliable as ExpressVPN but significantly cheaper.
This post was written by Elena Constantinescu and was first posted to WindowsReport