How do I fix black screen issues on the Xbox One?
- Blank screen after returning to Home
- Run a BSoD troubleshooter
- Blank screen when watching a Blu-ray Disc
- Blank screen after turning on the console
- Using an AVR in your setup
- Request a repair
- Other methods
1. Blank screen after returning to Home
- Hold down the Xbox button on the front of the console for roughly 10 seconds to turn off the console.
- Press the Xbox button on the console or the Xbox button on your Xbox One wireless controller to turn the console back on.
2. Run a BSoD troubleshooter
If the Xbox is connected to your computer, the problem might not lie there. A general BSoD troubleshooting tool will quickly help your fix the situation in this case.
Restoro is powered by an online database that features the latest functional system files for Windows 10 PCs, allowing you to easily replace any elements that can cause a BSoD error.
This software can also help you by creating a restore point before starting the repairs, enabling you to easily restore the previous version of your system if something goes wrong.
This is how you can fix registry errors using Restoro:
- Download and install Restoro.
- Launch the application.
- Wait for the software to identify stability issues and possible corrupted files.
- Press Start Repair.
- Restart your PC for all the changes to take effect.
As soon as the fixing process is completed, your PC should work without problems, and you will not have to worry about BSoD errors or slow response times ever again.
Disclaimer: This program needs to be upgraded from the free version in order to perform some specific actions.
3. Blank screen when watching a Blu-ray Disc
- Press the Xbox button on your wireless controller to open the guide.
- Click All settings.
- Select Display & sound.
- Click Video options.
- Then select Enable 24Hz to turn off this setting.
4. Blank screen after turning on the console
- Check that your TV is set to the correct input signal (HDMI).
- Ensure that the HDMI cable connection to your console is secure.
- Check that the HDMI cable connection to your TV is secure.
- Check that the HDMI cable is connected to the out to TV port on the console.
- Perform a cold boot on your Xbox One console by holding the power button on the front of the console for 10 seconds, and then turn it on again.
- You can also reset your display settings:
- If there’s a disc in the Xbox One console, remove it.
- Press and hold the Xbox button on the console for five seconds to turn off the console.
- Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console. You will hear one beep right away and a second beep 10 seconds later. (Note that this will boot your console in low-resolution mode (640 × 480). You can reset this setting through Settings > Display & sounds > Video options > TV Resolution.)
- Change your TV connected to HDMI if you are required to complete these steps on every boot-up.
- Connect the HDMI cable into a different HDMI port on your TV.
- Use a different HDMI cable to connect your console to your TV.
- Connect your console to a different TV.
5. Using an AVR in your setup
- Switch on your devices in the following order:
- Turn on your television first.
- Once your television is displaying a picture, turn on the AVR.
- Turn on your Xbox One console.
- Turn the input source of AVR away from Xbox One and then back to HDMI or HDMI2, and then back to HDMI1 again using the Input button on your television’s remote control.
- Reboot the AVR.
- Set your TV connected to HDMI:
- Press the Xbox button to open the guide.
- Choose Settings.
- Click Display & sound.
- Select Video output.
- Click on TV connection.
- Select the HDMI option.
6. Request a repair
- Sign in to your Microsoft account and select the Problem with a device.
- Under For which device? choose your Xbox One console or register it.
- Click Display Issue and select Next.
- On the next page, provide details the issue in the Describe your problem field.
- Based on the problem described, we need to create a service order to replace your device, click Next.
- Follow the steps to complete your service order.
7. Other methods
Several other methods exist to help you fix the Xbox One BSOD issue:
- Open the guide, press Home, and then navigate to another tab away from the main dashboard to prevent the bug from taking place.
- You can also set your console to offline mode by disconnecting from Xbox Live.
There you go, the BSoDs on Xbox One should no longer bug you.
Do you know of other fixes to this problem? Let us know in the comments section below.
This post was written by Radu Tyrsina and was first posted to WindowsReport